297-586-3600/ 888-233-9450/ Local 855-446-6282

Frequently Asked Questions

Q. Do you offer Free Wi-Fi?
A. Yes, throughout the resort

Q. Do you pre-assign rooms?
A. We sell our room by view type, We assigned at check in based on what room type you booked.

Q. Do you have a safe box?
A. Yes, in all rooms it is complimentary

Q. Do you provide beach towels?
A. Yes

Q. How much for palapas?
A. We do not charge for the palapas / tents however there is a palapa / tent lottery process to reserve a palapa / tent. This system allows the guest to go to the towel hut of Oceanside and pick up a number at 3:45 pm. Then starting at 4 pm the numbers like bingo are drawn. If the number the guest is holding is drawn then they are able to select a palapa / tent that remains non reserved

Q. What transportation service can we take to the Resort from the Airport?
A. Taxis or Car Rental, Taxi Charge (one way): $30.00 USD  Time by Taxi: 20 minutes. We do not provide shuttles from the airport to the resort.

Q. Can I request an early check-in?
A. Our regular check-in time is 4:00pm. Please contact the front desk to request an early check-in. All requests will be based on availability.

Q. Can I request a late check-out?
A. Our regular check-out time is 12:00 pm. Please contact the front desk to request a late check-out. All requests will be based on availability and an additional fee may apply. Please note IHG Rewards Club® members may extend check-out to 2:00pm upon request at no additional charge.

Q. How many IHG Rewards Club Rewards® points do I need to redeem for a Reward Night?
A. IHG Rewards Club Rewards® members need  35,000 points or more depending on their reservation to redeem for a Reward Night. Please call IHG Rewards Club Service Center at 1-877-860-1373 or book online at www.ihgrewardsclub.com.

Q. Do you have a bar and restaurant on site?
A. Yes. We have 4 Restaurants and 3 Bars on site. Holiday Inn Resort Aruba, offers a variety of dining from casual to classic, from buffet style to a la carte. Theme nights with entertainment are scheduled throughout the week.

Q. Can I order room service?

A. Yes.In Room Dining is available from 7:00am until 10:30pm. In Room Dining is not available for the All Inclusive Meal Plan.

Q. What are the directions to the property?
A. Once you leave Queen Beatrix International Airport on to the main road, drive northwest heading to Palm Beach / Irausquin Hotel Street

Q. Do you have meeting space?
A. Yes. Our professional, experienced staff is here to ensure your event is a memorable experience. We feature a total of 4.224 square feet of meeting & banquets space. For more information, please contact our sales office during normal business hours, Monday through Friday, 9:00am to 5:00pm.

Q. Do you allow pets?
A. With the exception of service animals (proper certificate required), we do not allow pets.

Q. Is it allowed to smoke in rooms?
A. All 590 rooms are non-smoking in the Holiday Inn Resort Aruba- Beach Resort. The hotel will impose $250 penalty if smoking has taken place in the room as we need to provide special treatment when smoking has taken place.

Q. Do you have ADA rooms?
A. Yes. The Holiday Inn Resort Aruba  is in full compliance with ADA guidelines. We have several guestrooms fully equipped with wheelchair-accessible features. If you have any additional questions about this, or to request an accessible room, please call us at 297-586-3600 / (Local) 855-446-6282 

Q. How does the all-inclusive package work?

A. All our guests who have booked an all-inclusive package meal plan will be given a wristband at 4:00 pm. Children will receive one color (non alcoholic) and the adults receive another color (alcohol) wristband. Since you wear the wristband of the All Inclusive Meal Plan our servers will recognize you as all-inclusive and not charge your room unless there is a surcharge item you requested. However please keep in mind for control purposes (as we are not a full All Inclusive Resort ) and In order to keep track of the taxes we will ask that you sign each receipt. The drinks include soft drinks, water, house spirits, draft beer and house wine. Top shelf brands are not included in the All Inclusive Meal Plan and guest shall pay the full price. In the restaurants some menu items may have a surcharge, though only a few. There is an icon on each Restaurant's food menu stating which food item may have a surcharge.

Q. What exactly is included in the All Inclusive Meal Plan?

A. House Spirits: (Carioca White and Dark Rum, Tropical Coconut Rum, Premium Kentucky Bourbon Reserve, Morrison Blended Whiskey, Nostovia Vodka , Windsor Gin, Don Pancho Tequila, Noble Scotch), House Wine by the Glass (Cono Sur Varietals: Chardonnay,Sauvignon Blanc, Merlot, Cabernet Sauvignon, Pinot Noir and Malbec, Terre de Noce Pinot Grigio, Western Cellars White Zinfandel) and Draft Beers (Balashi and Heineken).
Each menu of Oceanside, Sea Breeze and Da Vinci Restaurants have icons which indicates which food menu item is included and which will have an AI Surcharge. The Corals Breakfast Buffet and the two theme nights are included in the All Inclusive Meal Plan.

Q. How much does the All Inclusive meal plan cost? Can I add it during Check In?

A. Yes, you may upgrade your reservation to All Inclusive during your check in. The cost is of $99 per person per night for a minimum of 3 nights. If you stay with us 5 nights or more the price is $89 per person per night. If you have breakfast included in your room rate, then you may add the All Inclusive Meal Plan for the price of $74 per person per night for a 3 night minimum stay. This is per person per day pricing. All Inclusive Meal Plan includes service charge and Government Tax. If you should choose to partake of the All Inclusive Meal Plan package there is a minimum of 3 nights and this will be applied to the final nights of your stay

Q. When should I leave the Resort to catch my flight?
A. Flights to the US clearing customs can take up to 3 hours. It is recommended all guests to be at the airport 3hours prior to departure.

Q. Do you have a business center in the Resort?
A. Our business center opens from 6 am to 11 pm. There are three computers with high speed internet access available for our guests to use. Rates: $1.00 USD for 10 minutes. If you spend $5.00 USD you can get 10 mins free. If you spend $10 USD you can get 30 mins free. There is also a printer. Where you can print your boarding pass free of charge. We have a fax machine available free of charge. If you need other services like scanning or printing jobs please see our Front desk Agents for assistance.

Q. Do you have Baby Sitters for young children?
A. We work with a third party company who offers babysitting, toddler, child, disability and elderly care. They make sure that the people working for them meet the strictest standards and requirement. Their team is experienced, friendly, responsible, interactive, referred and CPR/First Aid certified. Please speak to our front desk or Guest Services to obtain more information about baby-sitting upon arrival.


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