Frequently Asked Questions

Q. Do you offer Free Wi-Fi?
A. Yes, throughout the resort

Q. Do you pre-assign rooms?
A. No, we sell our room by view, assigned at check in.

Q. Do you charge a resort fee?
A. No

Q. Do you have a safe box?
A. Yes, in all rooms it is complimentary

Q. Do you provide beach towels?
A. Yes

Q. How much for palapas?
A. Free, but there is a reservation system, please ask our beach attendance. Reservation hours is between 4:00pm - 5:00pm.

Q. What transportation service can we take to the Resort from the Airport?
A. Taxis or Car Rental, Taxi Charge (one way): $30.00 USD Time by Taxi: 20 minutes. We do not provide shuttles from the airport to the resort.

Q. Can I request an early check-in?
A. Our regular check-in time is 4:00pm. Please contact the front desk to request an early check-in. All requests will be based on availability.

Q. Can I request a late check-out?
A. Our regular check-out time is 12:00 pm. Please contact the front desk to request a late check-out. All requests will be based on availability and an additional fee may apply. Please note IHG Rewards Club® members may extend check-out to 2:00pm upon request at no additional charge.

Q. Do you have a bar and restaurant on site?
A. Yes. We have 4 Restaurant on site and 3 Bars. Holiday Inn Resort Aruba – Beach Resort & Casino offers a variety of dining from casual to classic, from buffet style to a la carte. Theme nights with entertainment are scheduled throughout the week.

Q. Can I order room service?
A. Yes. Room Service is available from 7:00am until 10:30pm.

Q. What are the directions to the property?
A. Once you leave Queen Beatrix International Airport on to the main road, drive northwest heading to Palm Beach / Irausquin Hotel Street

Q. Do you have meeting space?
A. Yes. Our professional, experienced staffs are here to ensure your event is a memorable experience. We feature a total of 4.224 square feet of meeting & banquets space. For more information, please contact our sales office during normal business hours, Monday through Friday, 9:00am to 5:00pm.

Q. Is it allowed to smoke in rooms?
A. All 597 rooms are non-smoking in the brand new Holiday Inn Resort Aruba- Beach Resort & Casino. The hotel will impose $250 penalty.

Q. When should I leave the Resort to catch my flight?
A. Flies to the US clearing customs can take up to 3 hours. It is recommended all guests to be at the airport 3hours prior to departure.