FAQs
Q. What documents do I need to check in at the hotel?
A.You will need a passport for each guest staying in the room and the credit card to be used for the method of payment.
Q. Do I need to present the photo ID of all guests staying in my room?
A.Yes, all guests are required to present their passports at check-in to verify all registered guests in the room.
Q. Do I need to be 18 years old?
A.Yes, our hotel policy requires that at least one guest per room must be 18 years old or older to check-in to that room and be an occupant of that room for the duration of the stay.
Q. Why do all guests need to wear a wristband from the hotel?
A.Wristbands help identify our hotel guests, ensuring a secure and personalized experience.
Q. What are the regular check-in and check-out times?
A.Check-in starts at 4:00 PM, and check-out is at 11:00 AM.
Q. Can I request an early check-in?
A.Early check-in is possible, subject to availability. Please contact the front desk for assistance.
Q. Can I request a late check-out?
A.Late check-out is available, subject to availability and may incur additional charges. IHG Rewards Club® Elite Members (Spire & Platinum) may extend check-out to 1:00 PM upon request and availability at no charge.
Q. Do you offer free Wi-Fi?
A.Yes, complimentary Wi-Fi is available throughout the resort.
Q. How do I connect to the Wi-Fi network?
A.Connect to the network “IHG One Rewards” and enter your room number and last name on the access page.
Q. How are your rooms categorized?
A.Our rooms are categorized by view type: Standard Room (no particular view), Resort View (pool or resort areas), Ocean View (partial ocean view with island/resort view), and Ocean Front View (spectacular Caribbean Ocean views).
IHG ONE REWARDS
We reward your loyalty!
Gold IHG ONE Rewards members enjoy One (1) day of complimentary Palapa use. Diamond & Platinum Elite IHG ONE Reward members enjoy a complimentary Palapa for their entire stay. Please be advised that IHG ONE Rewards Diamond / Platinum Elite and Gold members must reserve their palapa at the Ocean Side Towel Hut.*
*This benefit is only available for direct bookings through IHG/Holiday Inn Resort website or Hotel Reservations
Q. What transportation service can we take to the Resort from the Airport?
A.Taxis or Car Rental, Taxi Charge (one way): approximately $30.00 USD. Time by Taxi: 30 minutes. We do not provide shuttles from the airport to the resort.
Q. What are the regular check-in and check-out times?
A.Check in time starts at 4:00 PM and check out time is at 11:00 AM.
Q. Can I request an early check-in?
A.Our regular check-in time is 4:00 PM. Please contact the front desk to request an early check-in. All requests will be based on availability.
Q. Can I request a late check-out?
A.Our regular check-out time is 11:00 AM. Please contact the front desk to request a late check-out, be advised that an additional fee may apply. Please note IHG Rewards Club® elite members (Spire & Platinum) may extend check-out to 2:00 PM upon request at no additional charge. All requests will be based upon availability.
Q. How many IHG Rewards Club Rewards® points do I need to redeem for a Reward Night?
A.IHG Rewards Club Rewards® members need 40,000 points or more depending on their reservation to redeem for a Reward Night. Please call IHG Rewards Club Service Center at 1-877-860-1373 or book online at www.ihgrewardsclub.com. *This is room only. Please be advised that once members use points 1st category of room (Standard Room) is assigned. Upgrades most likely will not be possible.
Q. Do you have a bar and restaurant on site?
A.Yes. We have 5 restaurants, 4 bars, 1 gelato store, and 1 grab ‘n’ go coffee bar on site. Holiday Inn Resort Aruba, offers a variety of dining from casual to classic, from buffet style to a la carte.
Q. Can I order room service?
A.Yes. In Room Dining is available from 7:30 AM until 10:30 PM. In Room Dining is not included in the All-inclusive Package or any other Package.
Q. What are the directions to the property?
A.Once you leave Queen Beatrix International Airport on to the main road, drive northwest heading to Palm Beach / Irausquin Hotel Street
Q. Do you have meeting space?
A.Yes. Our professional, experienced staff is here to ensure your event is a memorable experience. We feature a total of 4,224 square feet of meeting & banquets space. For more information, please contact our sales office during normal business hours, Monday through Friday, 8:00 AM to 5:00 PM.
Q. Do you allow pets?
A.We do not allow pets, with the exception of service animals (proper certificate required). For your convenience, guests with service animals will be assigned rooms on the ground floors.
Q. Is it allowed to smoke in rooms?
A.All 590 rooms are non-smoking in the Holiday Inn Resort Aruba- Beach Resort. The hotel will impose $250 penalty if smoking has taken place in the room as we need to provide special treatment when smoking has taken place. Please be advised that the patio/balcony is considered part of the guest room.
Q. Do you have ADA rooms?
A.Yes. The Holiday Inn Resort Aruba is in full compliance with ADA guidelines. We have several guestrooms fully equipped with wheelchair-accessible features.
Q. What exactly is included in the All-inclusive Package?
Breakfast, Lunch, Dinner, Alcoholic and Non-Alcoholic House Beverages
Q. How do you know what's not included in the All-inclusive Package?
A.Each menu of our restaurants and bars has icons that indicate which food menu item is included. If a menu item has a surcharge then the price for AI will be next to the menu list price. Canned, Bottled & Packed items are not included in the All Inclusive Package. Room Service is not included in the All Inclusive Package.
Q. How much does the All-inclusive Package cost? Can I add it during Check In?
A.Yes, you may upgrade your reservation to All-inclusive during your check in. The cost will be of $149 per person per night for a minimum of 4 nights. If you have breakfast included in your room rate, then you may add the All-inclusive Package for the price of $129 per person per night for a 4 night minimum stay, or $119 per night if you stay 5 nights or more. This is per person per day pricing. All-inclusive Package includes service charge and Government Tax. If you should choose to partake of the All-inclusive Package there is a minimum of 4 nights and this will be applied to the final nights of your stay.
Q. When should I leave the Resort to catch my flight?
A.Based on Aruba Airport Authority recommendations, all guests with flights to the US are recommended to be at the airport 3 hours prior to your flight departure time. All other flights at least 2 hours prior.